Digital Transformation (DX)

Digital transformation (DX) is the integration of People, Process and Technology (PPT) into all areas of an organisation resulting in fundamental changes to how the organisation operates and how it delivers value to customers. DX is a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure. This sometimes means walking away from long-standing business processes that companies were built upon in favor of relatively new practices that are still being defined.

The framework is composed of the following focus areas:

Customer Experience

Customer Intelligence, Value Chains and Customer Relationship Management (CRM).

Employee Experience

Digital Workplace, Service Portfolio's, Business Intelligence and Collaboration

Operational Excellence

Performance Management, Process Digitalisation and Automation.

Organisation and Culture

Digital Empowerment, Transparency, Connectivity, Training and Innovation.

Digital Eco-System

Integration of People, Process and Technology to SMART Devices, Infrastructure, IoT and BYOD.